That’s right. I had a terrible experience with United Airlines a few weeks ago flying from the Big Apple to the corn fields of
But, one very helpful United Customer Service agent (they do exist!) told me not to complain in person, but via email because then it's documented in the system. I did – and it was turned out to be a mentally and financially satisfying experience. They ended up giving me a $175 voucher.
(Make sure to have all your flight info. to make it valid.)
Do you have any tips on manipulating airline reps to get free stuff? let us know at firstname.lastname@example.org